Privacy policy

Introduction

Welcome to EZVALO. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase our products, or interact with our services.

We aim to be transparent about the information we collect and how we use it. We take reasonable measures to protect your information and provide ways for you to manage your privacy preferences and exercise your rights under applicable law.

Please read this Privacy Policy carefully before using our website. If you have any questions, comments, or concerns, please contact us at service@ezvalo.com.

1. APPLICATION SCOPE

This Privacy Policy applies to the website services provided by EZVALO, including browsing our website, purchasing products, subscribing to marketing communications, contacting customer support, submitting product reviews, and using other features available through our website.

This policy covers personal information collected directly from you, automatically through your use of our website, and from third parties where permitted by applicable law.

Certain third-party services linked to or integrated with our website may have their own privacy policies. Their handling of your information is governed by their respective policies.

2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

Personal information means information that identifies, relates to, describes, or could reasonably be associated with an individual, as defined by applicable law.

We collect and use personal information for the purposes described below.

2.1 Website Browsing and Device Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address and approximate location derived from your IP address.

  • Browser type, operating system, device type, and language preferences.

  • Pages viewed, products viewed, referring websites, and browsing activity.

  • Website interactions, session information, and technical diagnostic data.

We use this information to operate and maintain our website, improve the shopping experience, understand customer behavior, prevent fraud, and evaluate website performance.

2.2 Order Processing and Fulfillment

When you place an order, we collect information necessary to process your purchase and deliver your products, including:

  • Name, email address, telephone number, and shipping address.

  • Billing address and payment-related information.

  • Products purchased, order history, transaction details, and order status.

  • Return, refund, replacement, and customer service records where applicable.

We use this information to process payments, fulfill orders, arrange delivery, provide order updates, handle returns and refunds, provide customer support, maintain transaction records, and meet applicable legal obligations.

Payment information may be processed by Shopify and the relevant payment service providers. We do not intentionally store full payment card details directly when payment processing is handled by these providers.

2.3 Customer Support and Communications

When you contact us by email, through a contact form, or through another available customer support channel, we may collect your name, email address, order number, contact details, and the information you provide in your message.

We use this information to respond to inquiries, resolve order issues, process requests, improve our services, and maintain appropriate customer service records.

2.4 Product Reviews and Feedback

If you submit a product review, testimonial, survey response, or other feedback, we may collect the information you submit, such as your review content, rating, display name, and related product or order information.

Where applicable, reviews may be displayed publicly on our website or product pages. Please avoid including sensitive personal information in public reviews.

2.5 Email Marketing and Promotional Communications

If you subscribe to our mailing list or otherwise provide the required consent, we may use your email address and relevant shopping or interaction information to send newsletters, product announcements, promotional offers, and other marketing communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Even if you unsubscribe from marketing communications, we may still send non-promotional messages necessary to complete your orders, provide customer support, or communicate important service information.

2.6 Website Analytics and Advertising

We may use analytics tools and advertising technologies, where enabled, to understand how visitors use our website, evaluate marketing performance, improve our products and services, and deliver relevant advertisements.

These technologies may collect information about your device, browsing activity, interactions with our website, and responses to marketing communications.

Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.

2.7 Legal Compliance and Fraud Prevention

We may use relevant personal information to detect and prevent fraudulent transactions, protect the security of our website, enforce our terms and policies, resolve disputes, and comply with applicable laws and lawful requests.

We will not use personal information for materially different purposes without providing appropriate notice or obtaining consent where required by law.

3. INFORMATION SHARING

We may share personal information with third parties when necessary to operate our business, provide services, complete transactions, or comply with applicable law.

3.1 E-Commerce Platform and Website Service Providers

Our online store is powered by Shopify. Shopify and its service providers may process personal information to support website functionality, order management, payment processing, and other e-commerce services.

For more information, please review Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy

3.2 Payment Processing

We may share necessary transaction information with payment processors and payment service providers to authorize and complete payments, prevent fraud, process refunds, and resolve payment disputes.

The applicable payment provider's privacy policy may also govern its processing of your information.

3.3 Shipping, Warehousing, and Fulfillment

We may share your name, shipping address, contact details, and order information with shipping carriers, fulfillment partners, warehouses, and logistics providers to deliver your purchases and manage returns or replacements.

3.4 Email Marketing and Customer Communications

Where enabled, we may share relevant information with email marketing and customer communication providers to manage subscriptions, send requested communications, administer marketing campaigns, and measure their performance.

These providers are expected to handle information in accordance with applicable contractual requirements and privacy laws.

3.5 Analytics, Advertising, and Marketing Partners

Where applicable, we may share or permit the collection of certain online identifiers, device information, and browsing activity through analytics services, advertising platforms, and marketing partners.

Depending on the technologies used and applicable law, certain disclosures for cross-context behavioral advertising or targeted advertising may be considered a sale or sharing of personal information under specific privacy laws.

You may have the right to opt out of certain activities. Please refer to Section 5 and our available privacy preference controls.

3.6 Product Reviews and Other Website Services

If we use third-party services to manage product reviews, order tracking, customer support, or other website features, we may provide those providers with the information reasonably necessary to perform their services.

3.7 Legal Requirements and Protection of Rights

We may disclose personal information when reasonably necessary to comply with applicable laws, respond to lawful requests, investigate suspected fraud, enforce our policies, protect our rights and property, or protect the safety and rights of our customers and others.

3.8 Business Transfers

If EZVALO undergoes a merger, acquisition, restructuring, financing, or sale of all or part of its business or assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

3.9 With Your Consent

We may disclose personal information for other purposes when you have been informed of those purposes and have provided consent where required by law.

4. INFORMATION SECURITY AND STORAGE

We take reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Personal information may be stored and processed by Shopify and other service providers that support our business. Depending on the services used and your location, your information may be transferred to or processed in countries other than your country of residence.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, legal compliance, accounting, dispute resolution, and fraud prevention.

Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements.

No method of transmission or electronic storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

5. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • Access: Request information about the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete personal information.

  • Deletion: Request deletion of personal information, subject to applicable legal exceptions.

  • Data Portability: Request a copy of certain personal information in a portable format where applicable.

  • Withdraw Consent: Withdraw consent where processing is based on your consent.

  • Opt Out: Opt out of certain targeted advertising, personal information sales or sharing, or other processing where applicable.

  • Object or Restrict Processing: Object to or request restriction of certain processing activities where applicable.

  • Marketing Preferences: Unsubscribe from promotional emails at any time.

5.1 Privacy Rights for US Residents

Residents of certain US states may have additional privacy rights under applicable state laws, including rights to access, correct, delete, or obtain copies of personal information, as well as rights to opt out of certain targeted advertising or personal information sales or sharing.

The availability and scope of these rights depend on applicable law and the circumstances of the request.

5.2 Privacy Rights for California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable.

These rights may include the right to know what categories of personal information are collected, the purposes for which the information is used, and the categories of recipients to whom it is disclosed; the right to request access to or deletion of personal information; the right to request correction of inaccurate personal information; and the right to opt out of certain sales or sharing of personal information.

You also have the right not to be discriminated against for exercising privacy rights protected by applicable law.

Where applicable, you may submit an opt-out request through our available privacy controls or by contacting us at service@ezvalo.com.

5.3 Privacy Rights for EEA, UK, and Swiss Residents

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.

Depending on the circumstances, these rights may include access, correction, deletion, restriction of processing, data portability, and objection to certain processing activities.

Where processing is based on consent, you may withdraw your consent at any time. You may also have the right to lodge a complaint with your local data protection authority.

Where required by applicable law, we will identify the relevant legal basis for processing and provide additional information about international data transfers.

5.4 How to Exercise Your Rights

To submit a privacy request, please contact us at service@ezvalo.com.

Please describe your request clearly so we can understand and process it. We may need to verify your identity before responding. Where permitted by law, an authorized representative may submit a request on your behalf.

We will respond within the time limits required by applicable law. Certain requests may be subject to legal exceptions or retention obligations.

6. COOKIES AND SIMILAR TRACKING TECHNOLOGIES

6.1 Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember preferences, maintain sessions, support shopping cart functionality, and understand how visitors use the site.

We and our service providers may use cookies and similar technologies for the following purposes:

  • Essential Cookies: Support core website functions, security, checkout, and shopping cart operations.

  • Preference Cookies: Remember certain settings and preferences.

  • Analytics Cookies: Help us understand website traffic and visitor interactions.

  • Advertising Cookies: Where enabled, help measure advertising effectiveness and deliver relevant advertisements.

The specific cookies and technologies used may change as our website and services evolve.

6.2 Managing Cookie Preferences

You can manage cookies through your browser settings and, where available, our website's cookie consent or preference controls.

Where consent is required by applicable law, non-essential cookies and tracking technologies will be used in accordance with your consent choices.

Disabling certain cookies may affect the functionality of some website features.

6.3 Pixels and Similar Technologies

We or our service providers may use pixels, tags, and similar technologies to understand website interactions, measure marketing performance, and evaluate the effectiveness of email communications and advertising campaigns.

Depending on the technologies enabled and your privacy choices, these technologies may collect information about your browser, device, and interactions with our website or emails.

6.4 Third-Party Tracking Technologies

Third-party analytics and advertising providers may use their own cookies or similar technologies in accordance with their privacy policies.

Where applicable, you may manage certain advertising or tracking preferences through our website's privacy controls, your browser settings, or the relevant third-party provider.

7. OTHER IMPORTANT PRIVACY MATTERS

7.1 Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We do not control the privacy practices of those third parties.

If you visit an external website or use a third-party service, please review its privacy policy before providing personal information.

7.2 Children's Privacy

Our website is intended for a general audience and is not directed toward children who are not permitted to use the service under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law. If you believe that a child has provided personal information to us inappropriately, please contact service@ezvalo.com so that we can review the matter and take appropriate action.

7.3 International Data Transfers

Because our website and service providers may operate in different countries, personal information may be transferred across national borders.

Where required by applicable law, we will implement appropriate safeguards for international transfers and provide information about those safeguards upon request.

7.4 Automated Processing

We or our service providers may use automated tools to support fraud prevention, website analytics, advertising measurement, and other business functions.

Where applicable law grants you rights regarding automated decision-making that produces legal or similarly significant effects, you may contact us to inquire about those rights.

7.5 Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for interpreting these signals, our response may depend on applicable law and the technical capabilities of the services we use.

Where required by law, we will honor applicable opt-out preference signals.

8. POLICY UPDATE

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers, or legal obligations.

When we make changes, we will update the “Last Updated” date at the beginning of this policy. Where required by applicable law, we will provide additional notice or obtain consent before implementing certain changes.

We encourage you to review this page periodically to stay informed about how we collect, use, and protect your personal information.

9. CONTACT US

If you have questions, comments, complaints, or requests regarding this Privacy Policy or our handling of your personal information, please contact us using the information below.

Privacy and General Business Inquiries

Email: service@ezvalo.com

Support Hours: 9:00 AM – 5:00 PM CST, Monday through Friday

Please note that this is a business correspondence address, not a return address.